The terms and conditions

Our terms and conditions made easy:

1.) Place the goods in your shopping basket, fill in the information and confirm the order. We will confirm the receipt of your order straightaway. As of that moment, we will have jointly concluded a purchase contract. If you have chosen to pay in advance, we will await the receipt of your payment. We will then send you the goods and you will take delivery of them.

2.) We will process your personal data in compliance with the GDPR regulation, see the personal data protection article.

3.) You can return the purchased goods to us without having to state the reasons for doing so within 14 days of their receipt. More information on this is available in the withdrawing from the purchase contract article.

4.) Once we have received the undamaged goods, we will refund the entire amount that you have paid us. This includes the postage!

5.) The goods are subject to a 2-year guarantee. If you should have a complaint, please proceed in line with our Claims Procedure.

6.) Please check the package when you receive it – if anything is not in order, please register a complaint directly with the carrier.

and now in more detail and with more complexity according to the lawyers

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The general terms and conditions

I. The basic provisions

1.) These general terms and conditions (hereafter simply referred to as the “terms and conditions”) have been issued in compliance with section 1751 et seq. of Act no. 89/2012, the Civil Code (hereafter simply referred to as the “Civil Code”)

TEAMSECTOR s.r.o.
Company Registration Number: 09226524
Tax Identification Number: CZ09226524
registered office: Lovecká 257/23, 46601, Jablonec nad Nisou, incorporated under Section C, File 45452 of the Commercial Register held at the Regional Court in Ústí nad Labem.

Contact information:

email: info@teamsector.cz
telephone: +420 737 741 574
www: www.teamsector.cz

(hereafter simply referred to as the “seller”)

2.) These terms and conditions regulate the mutual rights and obligations of the seller and the natural person who has concluded the purchase contract outside the performance of his or her commercial activities and in the capacity of a consumer or as part of his or her commercial activities (hereafter simply referred to as the “purchaser”) by means of the web interface located on the website that is accessible from the internet address www.teamsector.cz (hereafter simply referred to as the “e-shop”).

3.) The provisions of these terms and conditions constitute an integral part of the purchase contract. Any different agreements contained in the purchase contract will take precedence over the provisions of these terms and conditions.

4.) These terms and conditions and the purchase contract have been concluded in Czech.

II. Information about the goods and prices

1.) The information about the goods, including the prices for the individual goods and their properties, is stated next to the individual goods in the e-shop’s catalogue. The prices for the goods are stated including Value Added Tax, all of the associated fees and the costs for the return of the goods, if the goods in question cannot be returned using the regular postal service due to their nature. The prices for the goods will remain valid throughout the period in which they are displayed in the e-shop. This provision does not rule out the conclusion of a purchase contract under individually negotiated conditions.

2.) All of the presentations of the goods contained in the e-shop catalogue are of an informative nature and the seller is not obliged to conclude a purchase contract in relation to any of these goods.

3.) The e-shop publishes information about the costs associated with the packaging and delivery of the goods. All of the transport information is available on the transport and payment page.

4.) It is not possible to combine any discounts on the purchase price for the goods, unless the seller and the purchaser agree otherwise.

III. The order and the conclusion of the purchase contract

1.) The costs arising for the purchaser during the use of any remote means of communication in association with the conclusion of the purchase contract (the costs for the internet connection, the costs for any telephone calls) will be borne by the purchaser. These costs will not differ from the basic rate.

2.) The purchaser will order the goods in the following manner:

- by completing the order form without any registration.

3.) The purchaser selects the type of goods, the number of items and the payment and delivery methods when placing an order.

4.) The purchaser is given the opportunity to check and change the information that he or she has entered into the order prior to sending it. The purchaser sends the order to the seller by clicking on the CONFIRM ORDER button. The purchaser will consider the information stated in the order to be correct. The provision of all the compulsory information in the order form and the purchaser’s confirmation of the fact that he or she has acquainted him or herself with these terms and conditions constitute preconditions for the validity of the order.

5.) Immediately after receiving the order, the seller will send the purchaser confirmation of its receipt to the email address that the purchaser entered in the order. This confirmation is considered to constitute the conclusion of the contract. The seller’s current terms and conditions will constitute an annex to the confirmation. The purchase contract will have been concluded once the seller has sent confirmation of the order to the purchaser’s email address.

6.) If the seller is unable to meet any of the requirements set out in the order, it will send the purchaser an alternate offer to the purchaser’s email address. The alternate offer will be considered to constitute a new draft purchase contract and the purchase contract will only be concluded, if the purchaser confirms his or her acceptance of the offer to the seller using the email address set out in these terms and conditions.

7.) All of the orders received by the seller are binding. The purchaser may cancel an order, if he or she does not receive any notification of the acceptance of the order from the seller. The purchaser may cancel the order by telephone or by email using the seller’s telephone number or email address set out in these terms and conditions.

8.) If the seller has made an apparent technical error when stating the price of the goods in the e-shop or at any time during the ordering process, the seller will not be obliged to provide the purchaser with the goods for any such clearly incorrect price. The seller will inform the purchaser of the error without any undue delay and will send an alternate offer to the purchaser by email. The alternate offer will be considered to constitute a new draft purchase contract and the purchase contract will only be concluded, if the purchaser confirms his or her acceptance of the offer to the seller using the email address set out in these terms and conditions.

IV. The payment terms and the delivery of the goods

1.) The purchaser can pay the price for the goods and any costs associated with delivery of the goods according to the purchase contract using any of the following methods:

by means of a direct credit to the seller’s bank account number 2401951180 /2010 held at Fio banka
by means of a cash on delivery payment during the transfer of the goods
in cash or using a payment card when personally collecting the goods from a parcel issuing office

2.) In addition to the purchase price, the purchaser is also obliged to pay the seller the costs associated with the packaging and delivery of the goods at the contractual amount. Unless expressly stated otherwise, the purchase price is hereafter understood to include the costs associated with the delivery of the goods.

3.) In the case of cash payments, the purchase price will be due upon the receipt of the goods. In the case of cashless payments, the purchase price will be due within 30 days of the conclusion of the purchase contract.

4.) The purchaser’s obligation to pay the purchase price by means of a cashless payment will have been met as of the moment when the appropriate amount is credited to the seller’s bank account.

5.) The seller does not require the purchaser to make any advance or other similar payments. The payment of the purchase price prior to the goods being sent does not constitute an advance payment.

6.) The goods will be delivered to the purchaser:

- at the address designated by the purchaser in the order
- via a parcel issuing office at the address of the given office stipulated by the purchaser

7.) The purchaser selects the delivery method when ordering the goods.

8.) The costs for the delivery of the goods depend on the chosen delivery method and are stated in the purchaser’s order and in the seller’s order confirmation. If the method of delivery is contracted on the basis of a special requirement on the part of the purchaser, the purchaser will bear the risk and any additional costs associated with this method of transport.

9.) If the seller is obliged by the purchase contract to deliver the goods to the place designated by the purchaser in the order, the purchaser will be likewise obliged to take delivery of the goods. If it proves necessary to deliver the goods repeatedly or to do so in a manner other than that stated in the order on grounds caused by the purchaser, the purchaser will be obliged to meet the costs associated with the repeated delivery of the goods or the costs associated with the alternate method of delivery.

10.) The purchaser is obliged to inspect the integrity of the packaging when accepting the goods from the carrier and, if there are any faults, to immediately inform the carrier of this. If the purchaser finds a breach in the packaging that suggests an unauthorised breach of the consignment, he or she will not be obliged to accept the consignment from the carrier.

11.) The seller will issue the purchaser with an invoice. The invoice will be sent to the purchaser’s email address.

12.) The purchaser will acquire the ownership rights to the goods as of the payment of the entire purchase price for the goods, including the delivery costs, but at the earliest upon taking delivery of the goods. The liability for any random destruction, damage or loss of the goods is transferred to the purchaser as of the moment of the receipt of the goods or as of the moment when the purchaser should have taken delivery of the goods, but failed to do so in a manner at odds with the purchase contract.

V. Withdrawal from the contract

1.) A purchaser who has concluded a purchase contract outside his or her commercial activities and in the capacity as a consumer is entitled to withdraw from the purchase contract.

2.) The deadline for withdrawing from the contract amounts to 14 days

from the date of the receipt of the goods,
from the date of the last delivery of the goods, if the subject of the contract includes several types of goods or is delivered in several deliveries
from the date of the receipt of the first delivery of the goods, if the subject of the contract involves regularly repeated deliveries of the goods.

3.) The purchaser may not withdraw from a purchase contract:

for the delivery of goods that have been modified according to the wishes of the purchaser or for his or her person,
in the other cases set out in section 1837 of the Civil Code.

4.) When withdrawing from a purchase contract, the purchaser must send notification by email to info@teamsector.cz or to the following postal address:

TEAMSECTOR s.r.o.
Lovecká 257/23
46601 Jablonec nad Nisou
Czech Republic

Please send the notification to the aforementioned address as a registered letter and then send the letter’s tracking number by email to info@teamsector.cz

The seller will confirm the receipt of the form to the purchaser without any undue delay.

5.) A purchaser who withdraws from the contract is obliged to return the goods to the seller within 14 days of having done so. The purchaser will bear the costs associated with returning the goods to the seller, including in cases where the goods cannot be returned using the regular postal service due to their nature.

6.) If the purchaser withdraws from the contract, all the funds received from him or her, including the delivery costs, will be refunded without any undue delay, but within a maximum of 14 days, and in the same manner that they were paid. The seller will only refund the received funds to the purchaser in a different manner, if the purchaser agrees with this and if it does not lead to the incurrence of any further costs.

7.) If the purchaser chooses a method of delivery other than the cheapest delivery method offered by the seller, the seller will refund the delivery costs to the purchaser at the amount corresponding to the cheapest method offered for the delivery of the goods.

8.) If the purchaser withdraws from the purchase contract, the seller will not be obliged to refund the funds to the purchaser prior to the purchaser returning the goods or sufficiently demonstrating that he or she has sent the goods to the seller.

9.) The purchaser must return the goods to the seller in an undamaged, unworn and unspoiled form and, if possible, in the original packaging. The seller is authorised to unilaterally credit its entitlement to compensation for any damage that has occurred to the goods against the purchaser’s entitlement to the refund of the purchase price.

10.) The seller is authorised to withdraw from the purchase contract on the grounds of its stocks being sold out, goods being unavailable or the discontinuance of the production or import of the goods by the manufacturer or importer. The seller will inform the purchaser of this without any undue delay using the email address set out in the order and will refund all the funds, including the delivery costs, received from the purchaser on the basis of the contract within a deadline of 14 days from the notification of its withdrawal from the purchase contract and will do so in the same manner or in a manner designated by the purchaser.

11.) Information on how to proceed when withdrawing from the contract can be found in the withdrawing from the purchase contract article.

VI. The rights associated with any defective performance

1.) The seller is liable to the purchaser for ensuring that the goods are defect-free upon receipt. The seller is especially liable to the purchaser for ensuring that at the time when the purchaser receives the goods:

the goods have the properties agreed to by the parties and, if any such agreement is missing, they have the kind of properties that the seller or the manufacturer has described or which the purchaser has expected with regard to the nature of the goods and on the basis of the way in which they have been advertised,
the goods are suitable for the use designated by the seller or for the use that this type of goods is commonly put to,
the goods conform to the quality or the production method of the contractual sample or the model, provided the quality or the production method have been stipulated on the basis of a contractual sample or model,
the appropriate amount, scope or weight of the goods is present and
the goods meet the requirements of the legal regulations.

2.) If a defect manifests itself within the period of six months from the receipt of the goods by purchaser, this will be considered to mean that the goods were defective at the time of their receipt. The purchaser is authorised to exercise his or her right based on any defects that occur in the sports goods throughout a period of twenty-four months from their receipt. This provision will not be applied in the case of any goods that have been sold for a lower price on the basis of a defect, to any wear on the goods that has been caused by their regular use, to any defects on used goods corresponding to the degree of use or wear that the goods had been subject to upon being received by the purchaser or which have arisen due to the nature of the goods.

3.) If a fault occurs in the goods, the purchaser may submit a claim to the seller and request:

an exchange for new goods,
a commensurate discount on the purchase price,
to withdraw from the contract.

4.) The purchaser is entitled to withdraw from the contract,

if the goods have a substantial defect,
if the goods cannot be duly used as a result of the repeated occurrence of a fault or faults after a repair,
if a larger number of faults occurs in the goods.

5.) Unless stated otherwise, the seller will primarily accept claims sent to the following postal address:

TEAMSECTOR s.r.o.
Lovecká 257/23
466 01 Jablonec nad Nisou
Czech Republic

Please send the notification to the aforementioned address as a registered letter and then send the letter’s tracking number by email to info@teamsector.cz

The seller is obliged to provide the purchaser with written confirmation of the moment when the purchaser exercised his or her right, the contents of the claim and the method of settling the claim required by the purchaser, as well as confirmation of the date and settlement method or written justification of the rejection of the claim.

6.) The seller or the seller’s attorney will usually decide immediately on any claims, but within three business days in, complicated cases. The period for the expert assessment of a fault according to the type of product or service is not included in this deadline. The claim, including the elimination of the fault, must be settled without any undue delay, but within a maximum of 30 days from the date of the claim, unless the seller and the purchaser agree to a longer deadline. The fruitless lapse of this deadline will be considered to constitute a substantial breach of contract and the purchaser will be entitled to withdraw from the purchase contract. The moment when the claim is lodged is considered to be the moment when the expression of the purchaser’s will (exercising his or her rights based on any defective performance) was received by the seller.

7.) The seller will inform the purchaser of the result of his or her claim in writing.

8.) The purchaser’s rights associated with any defective performance will not apply, if the purchaser knew that the item had a fault prior to taking delivery of it or if the purchaser is responsible for the occurrence of the fault.

9.) In the case of a justified claim, the purchaser will be entitled to compensation for any expediently outplayed costs arising in association with bringing the claim. The purchaser may still exercise his or her right within the deadline of one month after the expiry of the guarantee period.

10.) The rights and obligations of the contractual party with regard to any rights based on defective performance are subject to sections 1914 to 1925, sections 2099 to 2117 and sections 2161 to 2174 of the Civil Code and to Consumer Protection Act no. 634/1992 Coll.

11.) Further information about how to proceed with a claim is available on the Claims Procedure page.

VII. Correspondence

1.) The contractual parties may send any mutual written correspondence by electronic mail.

2.) The purchaser will send any correspondence to the seller at the email address stipulated in Chapter 1.1 of these terms and conditions. The seller will send any correspondence to the purchaser at the email address stated in the order.

VIII. Personal data protection

1.) We process your personal data in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the GDPR)

2.) More detailed information on the personal data processing is available on the personal data protection page.

IX. The out-of-court settlement of disputes

1.) The appropriate body for the out-of-court settlement of consumer disputes is the appropriate branch of the Czech Trade Inspection Authority, registered office: Štěpánská 567/15, 120 00, Prague 2, Company Registration Number: 000 20 869, internet address: https://adr.coi.cz/cs. The platform for resolving online disputes located at http://ec.europa.eu/consumers/odr can be used to resolve any disputes between the seller and the purchaser arising from the purchase contract.

2.) The European Consumer Centre of the Czech Republic, registered office: Štěpánská 567/15, 120 00, Prague 2, internet address: http://www.evropskyspotrebitel.cz is the point of contact according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

3.) The seller is authorised to sell the goods on the basis of a trade licence. Trade licence inspections are undertaken by the appropriate trade licensing authority as part of its duties. The Czech Trade Inspection Authority performs specific supervision of the seller’s adherence to Consumer Protection Act no. 634/1992 Coll. as part of its duties.

X. The concluding provisions

1.) All of the agreements between the seller and the purchaser are subject to the legislation of the Czech Republic. If any relations based on a purchase contract contain an international element, the parties have agreed that this relationship will be subject to the laws of the Czech Republic. This will not affect the consumer’s rights arising from the generally binding legal regulations.

2.) The seller is not bound by any codes of conduct in relation to the purchaser in line with the provisions of section 1826, subsection 1, letter e) of the Civil Code.

3.) All of the rights to the seller’s website, especially the copyright to the contents, including the page layout, the photographs, films, graphic art, trademarks, logos and any other contents or elements, pertain to the seller. The copying, modification or other use of this website or any part thereof is prohibited without the seller’s prior consent.

4.) The seller does not bear any liability for any errors that occur as a result of the intervention of any third parties in the e-shop or as a consequence of its use in a manner that is at odds with its purpose. When using the e-shop, the purchaser may not utilise any procedures that could have a negative influence on its operations and must not perform any activities that could enable him or her or any third party to acquire unauthorised access or unauthorised use of the software or any other part of the e-shop or to use the e-shop or any part thereof or the software in a manner that would be at odds with its purpose.

5.) The purchaser hereby accepts the risk of a change of circumstance as per section 1765, subsection 2 of the Civil Code.

6.) The seller will archive the purchase contract, including these terms and conditions, in an electronic form that will not be publicly accessible.

7.) The seller may change or supplement the wording of these terms and conditions. This will not affect the rights and obligations that have arisen throughout the period of validity of the previous wording of the terms and conditions.

These terms and conditions came into effect on 24.2.2021