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    The guarantee and claims

    We always work to ensure that you are fully satisfied. That’s why we only offer high quality, tried-and-tested goods that we produce ourselves. Nevertheless, grounds for a claim may sometimes still occur. All of the goods that we sell have the statutory 2-year guarantee. If you should have grounds to make a claim, please proceed according to the following procedure so that we can acknowledge and settle your claim as quickly as possible.  

     

    How to proceed:

    1.) Please package the goods carefully, so that they are not damaged en route. Ideally, place them in their original packaging + bubble wrap.

    2.) Send the goods to the following postal address:

    TEAMSECTOR s.r.o.
    Lovecká 257/23
    466 01 Jablonec nad Nisou
    Czech Republic

    3.) Inform us of your claim by telephone on +420 737 741 574 or by email at info@teamsector.cz - please tell us or send us the tracking number for the consignment that you have sent

    4.) Include the invoice and information about the nature of the fault with the goods. You can use our sample form for lodging a claim (see HERE) in the .doc format for this purpose

    5.) Don’t forget to provide your account number so that we know where to refund your money. (This information is part of the sample form for lodging a claim)

    6.) And that’s all there is to it! We have 30 days to settle your claim – but for all that we will endeavour to settle it straight away.

    7.) It your claim is acknowledged, you will be entitled to compensation for the postage associated with returning the goods to us. (Please send/scan the receipt for the postage for this purpose)

     

    Damage caused by the transportation of the consignment

     

    In general, the following 2 situations may occur:

    1.) the consignment packaging has been visibly damaged

    2.) the consignment packaging is in order, but the damage to the goods becomes apparent once they have been unpacked

    1.) If the consignment has already been visibly damaged when you receive it, insist on drawing up a claim report – an entry in the driver’s delivery document. In this case, this involves the acceptance of the consignment with reservations. You may also unpack the goods and inspect them in front of driver. However you always have the right to refuse to take delivery of the consignment.

    2.) If you discover that the consignment has been damaged after unpacking it, contact us by email at info@teamsector.cz or by telephone on +420 737 741 574 without any delay. We will find a solution together. However, it is always important contact us as soon as possible, because some carriers, for example, only accept claims within 2 business days.

     

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    And now the more complicated and precise wording of the claims procedure:

    The rights associated with any defective performance

    1.) The seller is liable to the purchaser for ensuring that the goods are defect-free upon receipt. The seller is especially liable to the purchaser for ensuring that at the time when the purchaser receives the goods:

    • the goods have the properties agreed to by the parties and, if any such agreement is missing, they have the kind of properties that the seller or the manufacturer has described or which the purchaser has expected with regard to the nature of the goods and on the basis of the way in which they have been advertised,
    • the goods are suitable for the use designated by the seller or for the use that this type of goods is commonly put to,
    • the goods conform to the quality or the production method of the contractual sample or the model, provided the quality or the production method have been stipulated on the basis of a contractual sample or model,
    • the appropriate amount, scope or weight of the goods is present and
    • the goods meet the requirements of the legal regulations. 

    2.) If a defect manifests itself within the period of six months from the receipt of the goods by purchaser, this will be considered to mean that the goods were defective at the time of their receipt. The purchaser is authorised to exercise his or her right based on any defects that occur in the sports goods throughout a period of twenty-four months from their receipt. This provision will not be applied in the case of any goods that have been sold for a lower price on the basis of a defect, to any wear on the goods that has been caused by their regular use, to any defects on used goods corresponding to the degree of use or wear that the goods had been subject to upon being received by the purchaser or which have arisen due to the nature of the goods.

    3.) If a fault occurs in the goods, the purchaser may submit a claim to the seller and request:

    • to withdraw from the contract
    • commensurate discount on the purchase price,
    • an exchange for new goods,

     

    4.) The purchaser is entitled to withdraw from the contract,

    • if the goods have a substantial defect,
    • if the goods cannot be duly used as a result of the repeated occurrence of a fault or faults after repair,
    • in the case of a larger number of faults in the goods,

    5.) Unless stated otherwise, the seller will primarily accept claims sent to the following postal address:

    TEAMSECTOR s.r.o.
    Lovecká 257/23
    466 01 Jablonec nad Nisou
    Czech Republic

    The purchaser may also use the sample claim form to send a claim

    The seller is obliged to provide the purchaser with written confirmation of the moment when the purchaser exercised his or her right, the contents of the claim and the method of settling the claim required by the purchaser, as well as confirmation of the date and settlement method or written justification of the rejection of the claim.

    6.) The seller or the seller’s attorney will usually decide immediately on any claims, but within three business days in, complicated cases. The period for the expert assessment of a fault according to the type of product or service is not included in this deadline. The claim, including the elimination of the fault, must be settled without any undue delay, but within a maximum of 30 days from the date of the claim, unless the seller and the purchaser agree to a longer deadline. The fruitless lapse of this deadline will be considered to constitute a substantial breach of contract and the purchaser will be entitled to withdraw from the purchase contract. The moment when the claim is lodged is considered to be the moment when the expression of the purchaser’s will (exercising his or her rights based on any defective performance) was received by the seller.

    7.) The seller will inform the purchaser in writing of the result of his or her claim.

    8.) The purchaser’s rights associated with any defective performance will not apply, if the purchaser knew that the item had a fault prior to taking delivery of it or if the purchaser is responsible for the occurrence of the fault.

    9.) In the case of a justified claim, the purchaser will be entitled to compensation for any expediently outplayed costs arising in association with bringing the claim. The purchaser may still exercise his or her right within the deadline of one month after the expiry of the guarantee period.

    10.) The rights and obligations of the contractual party with regard to any rights based on defective performance are subject to sections 1914 to 1925, sections 2099 to 2117 and sections 2161 to 2174 of the Civil Code and to Consumer Protection Act no. 634/1992 Coll.